Trade-In devices may be returned at any time. However, if it arrives more than 30 days after your new device is delivered, it will be assessed based on the current market value rather than the initial quoted estimate.

To maximize the value of your trade-in, adhere to the following steps:

1. Factory reset the device and remove all activation locks.
2. Answer the initial trade-in questions accurately. The initial quote will be based on the information provided, but the final value will be based on what is observed during inspection. Any differences may negatively or positively impact device’s value.
3. Ship the device within 30 days of receiving your online estimate to ensure the initial trade-in quote does not expire. Customers may still be able to trade-in devices that fail inspections, but they will be offered a lower refund that more accurately reflects the Trade-in Value. 

* Note: Devices that do not pass inspections will receive a reduced refund that more accurately aligns with the trade-in value. For a comprehensive list of the device checks we conduct, please refer to: “How will the trade-in device be assessed?”

Our checklist is simple; by answering yes to the following questions, it ensures the device meets our criteria.

1. Does the device power On and function as intended?
2. Are all Activation Lock features deactivated, including Find My iPhone (FMiP), Google Lock (FRP), Samsung Lock (Find My Mobile) and Mobile Device Management (MDM)?
3. Is the screen free of cracks, breaks and missing pieces?
4. Does the touchscreen function across the entirety of the phone's surface?
5. Is the screen free of any bruising and missing pixels?
6. Is the LCD LED Backlight functioning properly (with no dark areas on the screen)?
7. Is the device otherwise free of breaks or cracks in the housing, keypad, hinge, or battery door?
8. Does the device have a healthy, non-swollen battery?
9. Does this device pass our LCD inspection?
10. Does this device pass our housing inspection?

Devices will fail LCD inspection if they meet any of the following conditions:

1. Cracked or Damaged screens.
2. Burn-in.
3. Bruising (may appear as dead pixels or spots of discoloration).
4. Pixelation.
5. Delamination.
6. Unresponsive Screen.

We will examine the housing for any one of the following conditions: 

1. Major or Minor Case Cracks.
2. Major Scratches.
3. Broken Cameras.
4. Broken Keys/Buttons.
5. Broken or missing Power Buttons.
6. Missing or Swollen Batteries.
7. Broken or Missing Battery Doors/Covers.
8. Bent Cases.

You may notice certain factors that influenced your trade-in value. For further details on these reasons, refer to the information below:

1. Device doesn’t turn on or off: The device doesn’t turn on, turn off, or there’s a problem with the charger.
2. Damaged screen: The screen is cracked, damaged, bruised, missing pixels, or the LCD is dark or burnt out.
3. Touch Screen: The touch screen doesn’t work or isn’t responsive.
4. Factory reset: The device isn’t factory reset or the device's activation lock is still enabled.
5. Incorrectly reported device model: The device model we received is different from the one you selected.
6. Shipping: The device was received more than 30 days after receiving your online estimate.
7. Lost or Stolen: The device was reported lost or stolen.
8. Packaging: The recipient package was empty or had miscellaneous items.
9. Liquid Damaged: The device is liquid damaged and non operational.

Apple iPhone - turn off Find My iPhone:

• Go to Settings.
• Select iCloud.
• Select Find my iPhone and turn it off – you will be asked to enter your Apple ID password.
• Enter your password and select Turn off.

For detailed instructions, scan the following QR code or select the following link: https://support.apple.com/en-ca/105114

Android phones - remove Google accounts:

• Go to Settings.
• Select Accounts & Sync.
• Select your Google account.
• Select Remove Account.

For detailed instructions, scan the following QR code or select the following link: https://support.google.com/android/answer/7664951?hl=en

Samsung phones - remove Google account as described above, or:

• Visit findmymobile.samsung.com and log in with your Samsung ID and password.
• Select Wipe My Device then Erase Device.
• Once the device has been erased, select Remove from Account.

For detailed instructions, scan the following QR code:

Mobile Device Management lock:

Apple iPhone:

• Go to Settings.
• Select General.
• Select Profiles.

If you don’t see Device Management, then there is no MDM profile installed on your phone.

If you do see Device Management, then you may have an MDM profile installed (e.g., BlackBerry UEM, AirWatch, etc.). Select More Details to view the profile and contact your IT Administrator to remove the MDM profile before trading in the phone.

Android phones:

• Go to Settings.
• Select Security.
• Select Device admin apps.

If you see a profile installed (e.g., BlackBerry UEM, AirWatch, etc.), contact your IT Administrator to remove the MDM profile before trading in the phone.

Apple iPhone:

• Go to Settings.
• Select General.
• Select Reset.
• Select Erase All Content and Settings.

Android phones:

• Go to Settings.
• Select Security and Privacy.
• Select Factory Data Reset.
• Select Reset Device.
• Select Delete All.

1. Open the Phone app.
2. Dial *#06# on the keypad.
3. Details about your device's IMEI and serial number will automatically appear on the screen.

Once your device reaches our warehouse, our experts will examine it. If the device’s condition is in the exact or same condition you have selected, we will start processing your payment. If our experts determine that the quote needs to be adjusted, we will get in touch with you. This process usually takes between 1 to 5 business days.

*For bulk shipments, the payment processing time may exceed 5 business days. 

After accepting our online quote, print the shipping label, carefully wrap your device(s) in bubble wrap, place it in a shipping box, and drop it off at your nearest Canada Post office or FedEx Depot. You will receive a confirmation once we have received and inspected your device(s).

*For larger (bulk) shipments, please ensure that pallet dimensions do not exceed 40 inches by 48 inches and must not exceed a height of 72 inches. Pallets should be securely shrink-wrapped with black shrink wrap and each pallet should be numbered individually.

Payments for your device(s) are processed either through EFT (Electronic Fund Transfer) or E-transfer.

We don’t accept blacklisted phones. Should you send a device reported on the national blacklist, we cannot process nor return your device.

You can visit the following website https://www.devicecheck.ca/check-status-device-canada/ and enter your IMEI number to check if your phone has been blacklisted.

Once your device reaches our warehouse, our experts will examine it. If the device’s condition is in the exact or same condition you have selected, we will start processing your payment. If our experts determine that the quote needs to be adjusted, we will get in touch with you. This process usually takes between 1 to 5 business days.

*For bulk shipments, the payment processing time may exceed 5 business days.